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SPUNK AND HEART
Home > GENERAL INFORMATION & POLICIES
 

GENERAL INFORMATION & POLICIES

DETAILS OF THE PRINT

All prints are printed high quality digital on 100% archival quality 300gsm matte paper, with archival pigment inks on Forest Stewardship Council (FSC), Chlorine free (ECF) and Acid Free paper. Customised prints are professionally typeset by a qualified graphic designer with your child's unique details and your colour choice. All prints and posters EXCLUDE FRAMES unless otherwise stated and frame/accessories on store are for illustrational purposes only and are not included.

SIZES OF THE PRINTS

8x10" (20x25cm) Print Unframed printed on A4 paper, with the image sized to fit an 8x10" mattboard. This is one of the most popular frame sizes and is readily available in most photo shops or department stores.

A3 Print Unframed (image area is sized to 29x39cm) printed on A3 size paper. Recommended frame for this size print is IKEA RIBBA 40x50cm frame.

SHIPPING DETAILS:

We offer FREE SHIPPING Australia Wide, this is for an Australia Post Regular Post service and items are shipped from Sydney Australia. Note that Regular Post delivery can approximately 5-7 business days once product is despatched. See there website for more specific details at http://auspost.com.au/parcels-mail/domestic-delivery-times.html

Combined postage on multiple prints is included.

Please contact us for postage rates for International shipping.

Registered Post is highly recommended for added security and can be added to order for additional $2.95, add the Registered Post product to the shopping cart to apply this service.

We also offer Express Post service Australia wide for an additional $8.00, if you would like to apply this service, add the Express Post product to the shopping cart along with your product.

Please understand that Spunk and Heart is not held responsible for any lost or misplaced packages during shipping with Australia Post. No responsibility will be taken for any unregistered items lost in transit, and unfortunately, no refund or replacement will be offered for such items. All items are packaged and shipped with the utmost care.

Spunk and Heart does not claim responsibility for packages once they are shipped.

Items are shipped within 2-5 working days of final proof approval.

TO ORDER PERSONALISED PRINTS:

Please fill in/provide the below information in the fields under the chosen image when you purchase item:

First Name:

Middle Name(s):

Surname:

Date of Birth:

Birth Length: (inches or centimetres)

Birth Weight: (pounds, grams or KGs)

Time of Birth:

Please choose 2 colours of your choice from the colour chart thumbnail and advise of colour choice in the colour field. If you would like to leave colours as per the example on Spunk and Heart store please advise "Colours as per example on website" in the field.

Please provide an email address that you would like the proof sent to, fill in the email address field.

Add product to cart, and proceed to checkout. If Registered Post is to be added to the order, go to the Registered Post menu and add item to shopping cart and include when item is checked out.

PROOF PROCEDURE:

After your order has been placed, please allow 2-5 business days for your proof to be completed. Upon completion a digital low resolution proof will be emailed to the supplied email address. Please ensure you provide an email address that you would like the proof sent to. After response is received, either a revision will be made or your order will be produced and dispatched once final approval has been made.

Please Note: No responsibility can be taken for any errors noted after proof approval has been signed off.

COLOUR MATCHING:

Please be aware that the colour you see on your screen may vary slightly from the final printed product you receive, due to monitor and printer calibration and printing processes. All prints are of a bespoke nature and are printed on an individual basis therefore slight inconsistencies and variations in colour may occur.

To ensure prints are keep in good condition, keep it indoors and framed, avoid very moist areas and direct sunlight. The best method to prolong the life of your prints is to have it mounted onto a backing board to help keep print flat and for extra support.

PAYMENT METHODS

Spunk and Heart accepts PayPal which includes option to pay through a PayPal account or alternatively credit card payments can be made via PayPal without the need to create a PayPal account. Please ensure the address on PayPal account is current and up-to-date with the correct delivery address, as orders which are returned to us as undeliverable, will incur a re-dispatch fee.

REFUND POLICY:

Due to the custom nature of the wallart, all sales are final and non-refundable. A digital proof of all customised products is emailed through for approval, prior to printing, this is to ensure no spelling mistakes or errors are made. Spunk and Heart takes no responsibility for errors once approval to proceed with printing/production. An exchange of product will be given if the error is that of Spunk and Heart.

PRIVACY POLICY:

We are committed to respecting your right to privacy and protecting your personal information. Your personal information is only used for processing your order and personal details provided will not be distributed to third parties.

BESPOKE DESIGNS:

Spunk and Heart are available to work on custom designs, contact us to discuss your project.

WHOLESALE:

Wholesale enquiries are welcome, contact us to discuss.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

COPYRIGHT

Copyright is non-transferable upon sale of print. All images and print designs are copyright to Spunk and Heart are are not to be used or reproduced without consent.